Privacy Policy

Last Updated: 24 March 2026

At Krafts By Omkar Designs ("we", "us", "our"), we respect your privacy and are committed to protecting the personal data you share with us when you visit our website, contact us, or use our interior design and turnkey services. Krafts By Omkar Designs is an interior design and turnkey solutions business based in Pune, Maharashtra, India.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices available to you. This policy applies to our website, enquiry forms, email, phone calls, WhatsApp messages, social media interactions, consultations, site visits, and project-related services.

1. Information We Collect

We may collect personal information that you provide directly to us when you fill out a form, call us, message us, request a quotation, book a consultation, or engage us for a project. This may include:

• Full name, mobile number, email address, and address.
• Project site address, property type, room details, layout information, style preferences, budget range, and expected timelines.
• Messages, emails, WhatsApp chats, feedback, and enquiry details shared with us.
• Photos, videos, drawings, reference images, floor plans, and other design-related material you share with us.
• Billing, invoice, payment, GST, or transaction-related details where relevant to our services.

We may also automatically collect limited technical information when you use our website. This may include your IP address, browser type, device type, operating system, pages visited, session duration, referring source, and general website interaction data.

2. How We Use Your Information

We use your information only for legitimate business purposes connected with your enquiry, project, website use, or legal compliance. Specifically, we process your personal and project details to:

• Understand your design requirements and prepare concept notes, design proposals, layouts, mood boards, and quotations.
• Visit and assess your premises for measurements, feasibility, and project planning.
• Respond to your enquiries and schedule consultations, calls, or site visits.
• Deliver interior design, turnkey execution, vendor coordination, installation, and after-service support.
• Communicate project updates, approvals, invoices, payment reminders, warranty support, and service messages.
• Coordinate with our employees, contractors, suppliers, and other vendors involved in your project.
• Improve our website, analyse usage patterns, maintain records, and secure our systems.
• Comply with legal, accounting, tax, contractual, or dispute-related obligations under Indian law.
• Send promotional updates, offers, portfolio highlights, or design tips only where you have opted in or where otherwise permitted under applicable law.

3. Consent and Acknowledgment

By submitting your personal information or project details to us (including through our website, email, WhatsApp, or any offline forms), you:

• Give your free, specific, informed, unconditional, and unambiguous consent to our collection, use, storage, and sharing of such information for the purposes described in this Privacy Policy.
• Acknowledge that you have read and understood this Privacy Policy, including the sections on Customer Responsibility and Evidentiary Acknowledgment.
• Agree that these acknowledgments and representations may be relied upon by us in any legal or regulatory proceeding, subject to applicable Indian law.

You may opt out of promotional emails or WhatsApp messages at any time by contacting us. Withdrawal of marketing consent will not affect service-related communications needed for your ongoing enquiry or project.

4. Customer Responsibility for Accuracy of Information

You agree that all personal information and project-related information (including contact details, property address, design preferences, photos, and any third-party details) that you provide to us is true, accurate, current, and complete to the best of your knowledge.

You further represent that you have the authority and all necessary permissions to share such information with us for the purposes described in this Privacy Policy and our service terms, and that such sharing does not infringe any third party's rights or any applicable law.

5. Evidentiary Acknowledgment and Burden of Proof

You acknowledge and agree that, in the event of any dispute regarding: (a) the accuracy, completeness, or truthfulness of the personal or project information you have provided, or (b) your authority or permission to share such information with us, you shall bear the burden of proving that the information was accurate and that you were duly authorized to share it, to the extent permitted by applicable Indian law.

You also acknowledge that we are entitled to rely in good faith on the information and declarations made by you, unless we are required by law to verify such information independently.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only where reasonably necessary for providing our services, running our website, or complying with law. Such sharing may include:

• Contractors, carpenters, electricians, plumbers, painters, site supervisors, installers, consultants, and material suppliers involved in your project.
• Website hosts, cloud storage providers, email tools, CRM tools, analytics providers, and IT support vendors.
• Accountants, legal advisors, insurers, payment providers, or authorities where required by law or to protect our rights.

We expect such third parties to use your information only for the relevant purpose and to handle it confidentially.

7. Portfolio and Project Images

Because interior design is a visual service, we may request permission to use project photographs, videos, testimonials, or general project descriptions in our website, social media, or marketing materials. If we use project images, we may avoid or mask names, house numbers, family photographs, security devices, documents, exact locations, or other identifying details where practical.

If you do not want your project images or testimonial to be used in our portfolio or promotions, you may inform us in writing and we will record that preference.

8. Data Security and Limitation of Liability

We take reasonable technical and organisational steps to protect your information from unauthorized access, disclosure, misuse, alteration, or loss. These measures may include restricted access, secure devices, vendor controls, and internal handling practices appropriate for a small design business. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Limitation of Liability for Customer-Provided Data: To the extent permitted by applicable law, we shall not be responsible or liable for any loss, damage, claim, or dispute arising from: (a) inaccurate, incomplete, outdated, or misleading information provided by you; or (b) your failure to obtain appropriate permissions from third parties whose information or images you share with us. Our responsibility shall be limited to handling the personal data actually received by us in accordance with this Privacy Policy and applicable Indian data protection laws.

9. Data Retention

We retain personal information only for as long as reasonably necessary for enquiry handling, project delivery, follow-up support, recordkeeping, warranty support, dispute management, and legal or accounting purposes.

As a practical business guideline, project-related records may be retained for up to 5 years after project completion, unless a longer period is required by law, contract, or ongoing support needs. Marketing preferences and website analytics data may be retained for shorter or different periods depending on business needs and legal requirements.

10. Your Rights

Subject to the Digital Personal Data Protection Act, 2023 and other applicable laws, you may request access to your personal information, correction of inaccurate information, deletion of information where appropriate, and withdrawal of consent for promotional communications. You may also contact us to object to a specific use of your personal information or to raise a privacy grievance. We may ask for reasonable information to verify your identity before acting on a request.

11. Third-Party Links and Cross-Border Processing

• Third-Party Links: Our website may contain links to third-party websites or platforms such as Instagram, Facebook, YouTube, Google Maps, or vendor pages. We are not responsible for the privacy practices, content, or policies of such third-party services, and you should review their privacy notices separately.
• Cross-Border Processing: Some digital tools used by us or by our service providers, such as cloud email, analytics, hosting, or social media platforms, may process or store information on servers located outside India. By interacting with us digitally, you acknowledge that such limited cross-border processing may occur, subject to applicable law and reasonable safeguards.

12. Children's Privacy

Our services are intended for adults, homeowners, property users, and business customers, and we do not knowingly collect personal information from children. If we become aware that a child's personal information has been provided to us without appropriate authorization, we will take reasonable steps to delete or restrict that information.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements. When we make material changes, we will update the "Last Updated" date on this page and post the revised version on our website.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information, please contact us at: